Returns & Exchanges Policy
At Mada Line, we are committed to customer satisfaction and product quality. We strive to provide a smooth, reliable, and enjoyable shopping experience for everyone looking for the finest women's accessories with a modern and elegant touch.
This page outlines Mada Line's Exchange, Return, and Refund Policy and explains how we handle requests related to product exchanges, returns, and refunds.
General Conditions
Due to the nature of some of our products, such as accessories and jewelry, which are considered personal-use items, exchanged or returned once delivered. This policy is in place for hygiene and public health reasons, except in the specific cases outlined below.
Order Cancellation & Refund Policy (Before Delivery)
The possibility of canceling an order and receiving a refund depends on product availability and shipping status as follows:
In-Stock Products (Fast Shipping Within 2–3 Business Days)
Once the order has been confirmed and the shipping process has started, the customer is not entitled to cancel the order or request a refund, provided that the shipment is proceeding within the normal estimated delivery timeframe.
Out-of-Stock Products
If the order preparation and shipping period exceeds 14 business days without the order being shipped and without providing the customer with a tracking number, the customer has the right to cancel the order and receive a full refund of the amount paid.
Exceptional Cases Eligible for Exchange or Return After Delivery
You may request an exchange, return, or refund only in the following cases:
Damaged, Defective, or Incorrect Products
If the product you receive is damaged, has a manufacturing defect, or does not match the specifications of your order.
In such cases, please contact our customer support team within 24 hours of receiving your order. We will review and resolve the issue promptly to ensure your satisfaction and maintain your trust in our store.
Exchange or Return Process
To request an exchange or return, please follow these steps:
- Contact our customer service team through the available communication channels.
- Provide clear photos of the product if it is damaged, defective, or different from the product description.
- Wait for confirmation and instructions from our support team.
- Follow the return instructions provided to ensure the product is returned correctly.
Our Commitment
At Mada Line, we are dedicated to providing a safe and reliable shopping experience while offering premium-quality women's accessories and the latest fashion-forward designs.
Your satisfaction is always our top priority.
Contact Information
WhatsApp: +966 50 807 0042
Email: [email protected]
Instagram: https://www.instagram.com/madaline.ksa
TikTok: https://www.tiktok.com/@madaline.sa
Mada Line — Because You Deserve to Shine